Frequently Asked Questions

Express Cakes always reach at the right time. Just Bake not only believes in quality but punctuality too. We ensure delivering the cakes at the right moment, adhering to the deadline. You can order next day delivery, same day delivery, and even midnight delivery from Just Bake.

Yes, Just Bake delivers on holidays and weekends too — just place your order in advance so we can process it in time.

Just Bake currently offers midnight cake delivery in Bangalore. Please place your order a day in advance so we can process it and deliver right on time.

Yes — we love advance orders! Booking ahead helps us guarantee your slot and gives our bakers time to prepare.

Yes — through our Express Cake Delivery service you can order between 10 am and 7 pm and get it delivered within 2 hours, for locations within about 2–3 km of your nearest outlet. Outside that window or delivery zone, some cakes may still be available for same-day pickup in-store, subject to stock.

Yes! Our stores always keep cakes ready for walk-in customers.

Yes. Every cake is baked fresh from scratch daily, so you always get the freshest cake possible.

Your cake won't spoil as long as it's refrigerated right after delivery — it can safely stay in the chiller for about 6 hours.

Absolutely not.

We use a premium non-dairy cream for our cream-based cakes and rich chocolate ganache for our chocolate cakes, along with fresh fruit fillings for the best dessert experience.

• For standard delivery, please order in advance. If you need it sooner, our Express Cake Delivery gets your order to you within 2 hours when placed between 10 am and 7 pm, for locations near your nearest outlet.
• Payment is collected online at the time of booking through our secure payment gateway; cash on delivery is not offered.
• The recipient should know about the delivery and be available to receive it.
• Deliveries are made within a 2-hour window that you select.
• We deliver every day of the week, between 12 noon and 9 pm.
• Orders must be placed by 11 pm the night before, for delivery the next day or later.
• You can pick up your cake from your nearest store, or choose home delivery at a flat ₹75 for locations within 3 km of the store.
• Extra charges may apply for multiple boxes, failed delivery attempts, or re-delivery.

Yes — birthday cakes are one of our most popular categories, with a wide range of flavors, sizes, and designs for kids and adults alike.

Yes. Through our customization option you can add a personal touch — a printed photo, a special message, or any other detail that fits the occasion.

Yes — every cake is baked fresh from scratch daily using quality ingredients, not a pre-made mix.

If you're after something outside our current menu, get in touch with our customer support team with your requirements — we try to accommodate special requests where feasible.

We have a wide range of eggless cakes clearly marked on the menu. Sugar-free isn't currently a standard category — for a specific dietary need, please check with customer support before ordering.

Customization cakes let you add a personal touch — for example, printed pictures, a special message, or any other detail that makes the cake right for the occasion.

We accept credit cards, debit cards, and net banking from all major Indian banks, processed through a secure payment gateway at checkout.

Because our cakes are perishable, we generally don't accept returns or exchanges once an order is delivered. If your cake arrives damaged in transit, contact us within 24 hours with clear photos — once verified, we'll issue a full refund to your original payment method, usually within 5–7 business days. Refunds aren't offered for personal-preference issues, ordering mistakes, or delays caused by third-party delivery services.

Yes — our Express Cake Delivery gets your cake to you within 2 hours if ordered between 10 am and 7 pm, for locations near your nearest outlet. For orders outside that window or area, same-day pickup in-store may still be possible, subject to stock.

For standard delivery, place your order by 11 pm the previous night for delivery the next day from around 12 noon onward. If you need it faster, our Express Cake Delivery gets your order to you within 2 hours when placed between 10 am and 7 pm. Delivery charges vary by location — see our delivery terms above for details.

No — all our products are available with just one day's notice.

Like a good wine, our cakes get a day to rest in the fridge before they reach you — this gives the flavors of our fresh ingredients time to settle overnight for the best taste.

Our cakes are made with fresh, perishable ingredients, so safe handling means keeping them refrigerated. Once a cake is assembled, we hold it in the fridge until pickup or delivery.

Absolutely not.

Yes, with one day's notice. You can either collect your cake from your nearest store, or we'll deliver it to your door for a flat charge of ₹75 (within 3 km of the store). For shape cakes delivered by auto, the charge is based on the actual auto fare, which our online team will confirm with you.

Delivery is store- and city-based rather than nationwide, so we don't ship cakes out of state. Check whether your city has a Just Bake store to see if delivery is available there.

Yes, decoration is part of every order — and through our customization option you can request specific designs, printed photos, or messages to match your occasion.

Yes, Just Bake offers wedding and engagement cakes. Since these often need extra planning, we'd recommend getting in touch well ahead of your date.

Just Bake likes to keep things playful — some of our cakes and treats carry fun, quirky names that reflect their flavor or the mood of the occasion.

Yes, beyond our regular menu we take on custom and specialty requests — special designs, shapes, or flavors — through our customization option, subject to feasibility.

We can create cakes for grown-up celebrations with fun or bold themes — get in touch with your idea and our team will confirm what's possible.

Yes — for weddings, corporate events, festivals, school events, and other large celebrations, we offer bulk orders on cakes and bakery items with special discounts on larger quantities, plus customizable flavors and designs to match your event.

Browse our menu, select the items you'd like in bulk, and request a quote — our team will confirm pricing, applicable discounts, and delivery timing before you check out.

• More than 24 hours before your delivery slot: a 10% cancellation fee applies, with 90% refunded to your bank account — or opt for a 100% refund as Just Bake wallet credit with no fee.
• Between 12–24 hours before your delivery slot: a 20% cancellation fee applies, with 80% refunded to your bank account, or 100% as wallet credit with no fee.
• Within 12 hours of your delivery slot: no refund is issued.
• Same-day delivery orders and special-day orders (festivals, holidays) are non-cancellable and non-refundable.

All refund requests are handled at Just Bake's discretion, with case-by-case consideration for unavoidable circumstances like natural calamities.

Yes, we offer edible sugar-flower decorations and, on select cakes, fresh flower accents. Let us know your preference when ordering so our decorators can plan accordingly.

Our cakes may contain or come into contact with common allergens such as milk, eggs, nuts, wheat/gluten, and soy, since our kitchens handle multiple ingredients. If you or the recipient has a food allergy, let us know before ordering — we'll do our best to advise, but we can't guarantee a completely allergen-free product due to shared preparation areas.