Frequently Asked Questions

1.Can I order in advance?

A.Yes, we LOVE advance orders.

2.Do you take same-day orders?

A.Some cakes may be available for same day pick-up subject to availability. You need to walk-in to our store pick up the Cake.

3.Can I order online?

A.Yes you can! Online orders must be placed at least 24 hours prior to pick-up. Click here to start ordering online now.

4.How much notice does Just Bake need for a delivery order?

A.You can order till 11pm on the previous day for a delivery next day at approximately 12pm. Delivery fees vary, see more info below under Delivery.

For Paid Online Orders : Dear Customer, you shall receive the payment acknowledgement from the CC Avenue on the transaction. Incase of queries - write to us at [email protected] 

For COD Orders : 
same day delivery : Dear Customer, we request you to please RE-CONFIRM the order within an hour (even by sms) for us to timely process your order.
Advance orders : Dear Customer, we request you to confirm the order ATLEAST before 12 hours of delivery time for us to process it timely 
Incase of no response, the order shall be treated as Dummy / Void Order as last minute orders may not be processed in time. 

5.Do you have cakes on the go available for walk-in customers?

A.Yes! We always have cakes available for walk-in customers.

6.Are there any items that require more than one day notice?

A.No, all our products are available within one day notice.

Freshness and Product Information

7.Is my cake fresh?

A.Yes. Just Bake makes fresh cakes from scratch everyday so that each customer has the freshest cake possible to guarantee satisfaction in every bite.

8.When was my cake baked?

A.Cake, like wine, needs a little time before it's prime. We give our cakes a day to rest in the fridge. Cake also tastes better once the flavors of our fine ingredients have had a chance to marry overnight. There's a lot of action going on with our cakes!

9.Will my cake get spoiled?

A.Your cake will not get spoiled if it is refrigerated immediately after the delivery and it can stay in the chiller for 6 hours.

10.Why do you refrigerate your cakes?

A.Because of the fresh ingredients! These ingredients are usually perishable and safe handling practices require refrigeration. Therefore, after we assemble your cake, we hold it in the refrigerator until pick-up or delivery.

11.Do you use lard?

A.Absolutely not.

12.Do you use vegetable shortening or vegetable oil?

A.Absolutely not.

13.What types of Creams/Cake toppings available?

A.We use a premium non-dairy cream for Cream based Cakes and Chocolate Ganache for chocolate cakes.We have a variety of fruit fillings which are fresh and brought in from various locations to give you the best dessert experience.
Delivery

14.Does Just Bake do delivery?

A.Yes, one day notice is required. You can either collect your cake from our store if it is close by or we will deliver it at your door step with a charge of Rs.75.

Delivery Within 3km from our nearest Outlet : 75/-
Delivery for shape cakes in auto  : charges as per actual auto fare (to-fro). Approximate charges shall be communicated while reconfirming your order by our Online Team.

15.What are the delivery terms?

  • Please order in advance. Same-day delivery service is NOT available.
  • Payment is required at the time of ordering through our secure online payment options. Cash on Delivery option is not available.
  • Point-of-contact (recipient) must know about the delivery and be present for the delivery.
  • A 2 hour delivery window is required.
  • Delivery is available on all days of the week, from 12 noon till 9 pm.
  • Orders must be placed before 11pm of the previous day for deliveries today or later.
  • You can either pick up your cake from one our stores closest to you or request for home delivery at a flat charge of Rs 75 (if it's within 3 km from our stores).
  • Additional charges may apply for multiple boxes, delivery returns, and re-delivery attempts.

Delivery Guarantee
OUR DELIVERY STARTS At 12:00. WE CURRENTLY DONOT OFFER MIDNIGHT DELIVERY!
Delivery during especially in evening slot for 18:00 hrs to 21:00 hrs could be tricky. Traffic flow is not under our control, kindly bear with us. 
Incase if we have more than one delivery in the same area or at same time- it may lead to some delay & Appreciate &  Expect you to understand -  appreciate. 
Delivery guarantee shall not be applicable on Christmas, New Years eve, Easter, Valentine, Ganesh Festival, Durga Pooja etc festive-celebrating days. The service guarantee may be withdrawn temporarily in view of difficult operating conditions for delivery.

16.Can I get Just Bake shipped out of state?

A.No, we don't do ship outside the state

Products

17.Does Just Bake make birthday cakes?

A.Yes. Cakes are our specialty and what could be more special than a birthday cake! We make cakes to suit your celebration theme. Any of our cakes are perfect for birthday parties.

18.Will you decorate the cake?

A.We're big on flavor and on decoration. We can decorate and make shapes of your choice. You can choose from many shape and design options available online.

19.Will you personalize the cake for me?

A.Absolutely. Please specify your desired message when you place your order. We write messages to your liking (up to four words normally fit on cakes) at no additional charge.

20.Does Just Bake make wedding cakes?

A.Yes. Please see our section on wedding cakes for more information.

21.Do you really bake from scratch?

A.Ofcourse! We bake in the old-school style, from scratch, everyday, with love.

22.What's up with the funky and weird names for Just Bake products?

A.Well, we like to have fun at work and this makes us happy.

23.How do I serve Just Bake?

A.At room temperature.

24.Do you make Just Bake cakes not listed on your current menu?

A.No, sorry. Some of our cakes have been discontinued or reserved for holidays and special occasions. We're glad you love our old-time favorites - look for them, because we'll bring them back from time to time.

25.Do you make custom and specialty cakes?

A. We make custom cakes. Just e-mail us a picture for reference or call us. We also make many theme cakes, photograph images on cakes and anything that you can think of. Think of it and challenge us!

26.Do you decorate cakes with flowers?

A.Yes. We decorate with flowers, fresh fruits, praline and nuts.

27.Do you make adult-themed cakes?

A.Yes, Have Fun :)

28.Do you make sugar-free and egg less cakes?

A.We make sugar free and egg-less cakes on order only.

29.What is the "Party In A Box"?

A.The "Party In A Box" is a Time-Saving, Convenient, Revolutionary, Earth-Shattering and Life-Changing offering from us at JustBake, where you get everything you need to throw a great party packed into one convenient "Party Box". This makes party shopping so convenient that you do not have to worry about planning the party but rather spend your time worrying about more important things like what to wear.

30.Which Party Option is For Me?

A.We have two default party options. The "20 Minis" party pack suitable for 20 children, while the "5 Regulars" party pack is apt for small parties with 5 adults. You also get these in Veg and Chicken options. iF you are more that 5/20 you can also order multiple "Party Boxes"

31.Wow! So How Do I Get This Party Started?

A.Its really easy. You can either order online at "www.justbake.in" or visit one of our stores and we will deliver the "Party In A Box" to your doorstep.

31.Allergies

PLEASE NOTE - CAKES are for CONSUMPTION ONLY. DONOT recommend Smearing/applying it on anyone. You may have skin allergies!!!
We cannot guarantee that our products are free from any ingredient that may cause any food allergies. General ingredients used in our bakery depending on the product are : 
Milk &/or Milk Powder, Eggs, Nuts, Soy, Corn, Wheat, All-Purpose Flour, Food grade colours/dyes, Sugar, etc.
We recognize the seriousness of allergies & recommend that you be cautions in case you are allergic.
We will not assume any liability for adverse reactions to the food consumed / food items one may come in contact with while eating a product from our Bakery-Confectionery. There is a possibility that ALL product could contain a trace of nuts. If you have a severe allergy, we do not recommend eating.

31.Terms & Condition on cancellation & refund**

PLEASE REFER TO : https://justbake.in/terms-conditions.php

For refund- non/Un-satisfied with  quality  : The intimation has to be sent to us within 6 hours from the time of purchase and the sample HAS to be provided to us for testing. It would take about 2 days for the test results to come in after which we could revert to you on it.

** incase of refund for a product quality issue - we will NEED you to provide us the sample for investigating.
Seeking your support - assistance to serve you better. 
Just Bake values your business and is continuously looking for ways to better satisfy their customers. Please do share with us if there is a way we can serve you better at [email protected]
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