Frequently Asked Questions

1.What are express cakes?

A.Express Cakes always reach at the right time. Just Bake not only believes in quality but punctuality too. We ensure delivering the cakes at the right moment, adhering to the deadline. You can order next day delivery, same day delivery, and even midnight delivery from Just Bake.

2.What are customization cakes?

A.Just Bake offers customization cakes in which you can give a personal touch. For example, you can provide pictures to be printed on the cake, special messages to be written on the cake, or anything exclusive that you require to make it more apt for the occasion.

3.Is cake delivery online possible on holidays or weekends?

A.Yes, Just Bake offers cake delivery on holidays and weekends too. You have to give the orders in prior so that we can process everything on time.

4.How do I pay for the cake delivery?

A.We accept payment through credit cards, debit cards, net banking from all major banks in India. You will be directed to a secure payment gateway to make the transactions while ordering the cake.

5.Do you offer a midnight delivery service?

A.Just Bake offers mid-night cake delivery services in Bangalore. However, you have to order the cake a day in advance so that we can process everything and deliver it at the right time.

6.Do you have a return or refund policy for cake delivery online?

A.Our team checks if there are any issues regarding the order. If there are any legit issues found, we refund the amount to the customers.

7.Can I order in advance?

A.Yes, we LOVE advance orders.

8.Do you take same-day orders?

A.Some cakes may be available for same day pick-up subject to availability. You need to walk-in to our store pick up the Cake.

9.Can I order online?

A.Yes you can! Online orders must be placed at least 24 hours prior to pick-up. Click here to start ordering online now.

10.How much notice does Just Bake need for a delivery order?

A.You can order till 11pm on the previous day for a delivery next day at approximately 12pm. Delivery fees vary, see more info below under Delivery.

For Paid Online Orders : Dear Customer, you shall receive the payment acknowledgement from the CC Avenue on the transaction. Incase of queries - write to us at [email protected]

For COD Orders :

same day delivery : Dear Customer, we request you to please RE-CONFIRM the order within an hour (even by sms) for us to timely process your order.

Advance orders : Dear Customer, we request you to confirm the order ATLEAST before 12 hours of delivery time for us to process it timely 

Incase of no response, the order shall be treated as Dummy / Void Order as last minute orders may not be processed in time. 

11.Do you have cakes on the go available for walk-in customers?

A.Yes! We always have cakes available for walk-in customers.

12.Are there any items that require more than one day notice?

A.No, all our products are available within one day notice.

Freshness and Product Information

13.Is my cake fresh?

A.Yes. Just Bake makes fresh cakes from scratch everyday so that each customer has the freshest cake possible to guarantee satisfaction in every bite.

14.When was my cake baked?

A.Cake, like wine, needs a little time before it's prime. We give our cakes a day to rest in the fridge. Cake also tastes better once the flavors of our fine ingredients have had a chance to marry overnight. There's a lot of action going on with our cakes!

15.Will my cake get spoiled?

A.Your cake will not get spoiled if it is refrigerated immediately after the delivery and it can stay in the chiller for 6 hours.

16.Why do you refrigerate your cakes?

A.Because of the fresh ingredients! These ingredients are usually perishable and safe handling practices require refrigeration. Therefore, after we assemble your cake, we hold it in the refrigerator until pick-up or delivery.

17.Do you use lard?

A.Absolutely not.

18.Do you use vegetable shortening or vegetable oil?

A.Absolutely not.

19.What types of Creams/Cake toppings available?

A.We use a premium non-dairy cream for Cream based Cakes and Chocolate Ganache for chocolate cakes.We have a variety of fruit fillings which are fresh and brought in from various locations to give you the best dessert experience.

Delivery

20.Does Just Bake do delivery?

A.Yes, one day notice is required. You can either collect your cake from our store if it is close by or we will deliver it at your door step with a charge of Rs.75.

Delivery Within 3km from our nearest Outlet : 75/-

Delivery for shape cakes in auto : charges as per actual auto fare (to-fro). Approximate charges shall be communicated while reconfirming your order by our Online Team.

21.What are the delivery terms?

  • Please order in advance. Same-day delivery service is NOT available.
  • Payment is required at the time of ordering through our secure online payment options. Cash on Delivery option is not available.
  • Point-of-contact (recipient) must know about the delivery and be present for the delivery.
  • A 2 hour delivery window is required.
  • Delivery is available on all days of the week, from 12 noon till 9 pm.
  • Orders must be placed before 11pm of the previous day for deliveries today or later.
  • You can either pick up your cake from one our stores closest to you or request for home delivery at a flat charge of Rs 75 (if it's within 3 km from our stores).
  • Additional charges may apply for multiple boxes, delivery returns, and re-delivery attempts.
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